Frequently asked questions

We install enterprise-grade 4K Ultra HD IP surveillance cameras, optical zoom PTZ cameras, dome and bullet cameras, and full-color night vision systems from leading manufacturers like Hikvision, Dahua, Axis, and UniFi. Every installation includes local NVR storage, encrypted cloud backup options, and AI smart motion detection that differentiates between people, vehicles, and false alarms.

Yes. All our CCTV systems come equipped with secure, zero-subscription mobile and desktop apps for iOS, Android, macOS, and Windows. You can watch live video streams, review recorded playback, receive instant push notifications for motion events, and export footage in full resolution from anywhere in the world.

Our access control solutions replace traditional mechanical keys with RFID proximity cards, key fobs, PIN pads, mobile smartphone credentials, and biometric authentication (optical fingerprint scanning and AI facial recognition). System administrators can assign granular door permissions, set time-based schedules, immediately revoke lost credentials, and view comprehensive digital audit logs of every entry attempt.

Cat6 cabling supports up to 1 Gigabit per second at 100 meters and 10 Gigabits up to 55 meters with bandwidth up to 250 MHz. Cat6A (Augmented) supports full 10 Gigabit speeds up to the complete 100-meter channel distance at 500 MHz, with superior shielding against alien crosstalk. We provide certified Cat6 and Cat6A plenum-rated copper and fiber-optic backbone cabling for offices, warehouses, and homes.

Yes. Our modern IP video intercom stations feature high-resolution touchscreens, wide-angle cameras, and two-way audio. When a visitor rings your front gate or entrance door, the intercom rings both your indoor wall station and your smartphone simultaneously, enabling you to speak with visitors and unlock the door or gate remotely.

Each product page lists compatibility notes and installation requirements where available. If you’re unsure, contact us with your current equipment details or request a quote and we’ll recommend compatible products.

Yes, we provide 100% free, no-obligation on-site security audits and custom quotes. Our technicians evaluate your building layout, identify blind spots, analyze entry points, and recommend a tailored setup meeting your exact security requirements and budget.

Most residential and small commercial installations are completed within 1 to 2 business days after on-site consultation. All installations come backed by a comprehensive 1-year workmanship warranty plus manufacturer hardware warranties ranging from 2 to 5 years depending on the equipment brand selected.

Based in Markham, Ontario, 360 Video Security Services serves residential and commercial clients across the entire Greater Toronto Area (GTA), including Markham, Richmond Hill, Vaughan, Toronto, North York, Scarborough, Mississauga, Brampton, Pickering, Ajax, and Newmarket.

No. Submitting the installation form sends us a request with your preferred dates. We’ll contact you to confirm details and schedule a time — your appointment is only confirmed once we’ve agreed on it with you.

Delivery destinations and the shipping charge are shown during checkout based on your address. See the Shipping page for current details.

We don’t publish delivery time estimates yet. Once your order ships, we’ll contact you with the carrier details.

Our online return policy is being finalized. Please contact us before returning any item so we can help — see the Returns page for the latest information.

Most residential and small commercial installations are completed within 1 to 2 business days after on-site consultation. All installations come backed by a comprehensive 1-year workmanship warranty plus manufacturer hardware warranties ranging from 2 to 5 years depending on the equipment brand selected.

Products are covered by their manufacturer’s warranty, which varies by brand and product. Contact us to confirm the warranty for a specific item before you buy.

Online orders are paid by credit or debit card on Stripe’s secure hosted checkout. Your card details are entered on Stripe and are never seen or stored by our website. All prices are in Canadian dollars.

Your order is confirmed only after the payment provider confirms your payment. If a payment fails or is cancelled, you won’t be charged and you can try again from your order page.

Sales taxes (GST/HST/PST/QST) are calculated at checkout based on the province of your shipping address and shown before you pay.

Call 416 305 3328, email Sales360vs@gmail.com, or use the contact form. Our hours are Monday to Saturday, 8:00 AM – 7:00 PM.

Yes. An account is required to place an order. Creating an account lets you track your orders, view order history, and save your delivery details.